Refund policy

Effective Date: August 13, 2026

At Allure Hair Collection, we take pride in providing quality hair products and lace essentials to our customers. Because our products are personal-use and beauty-related items, all customers are responsible for carefully reviewing their order, selecting the correct products, textures, lengths, quantities, and specifications before completing their purchase.

Due to the nature of our products, Allure Hair Collection maintains a strict no-return and no-exchange policy except where a customer receives an incorrect, missing, or qualifying damaged item as described below.

All Sales Are Final

All sales are final once an order has been placed and payment has been processed.

We do not accept returns or exchanges on:

  • Wigs
  • Bundles
  • Frontals
  • Closures
  • Lace products
  • Lace essentials
  • Hair extensions
  • Hair products
  • Beauty-related products
  • Opened or unsealed products
  • Used, worn, altered, washed, cut, colored, bleached, installed, or manipulated products
  • Products that have been removed from their original packaging
  • Products that show signs of wear or use
  • Clearance, promotional, sale, or discounted items, where applicable

For hygiene, sanitation, quality-control, and resale reasons, products that have been opened, worn, altered, installed, or otherwise handled beyond what is necessary to inspect the product cannot be returned or exchanged.

 

Order Cancellations

Once an order has been submitted and payment has been processed, the order cannot be canceled.

Customers are responsible for reviewing all order details before completing checkout, including product type, texture, length, quantity, color, lace type, shipping address, and any other applicable selections.

If a customer changes their mind after placing an order, selects the wrong product, enters the wrong address, or no longer needs the item, the order remains subject to this policy and cannot be canceled solely for those reasons.


Incorrect, Missing, or Damaged Items

Allure Hair Collection will make reasonable efforts to ensure that each order is accurately prepared and packaged before shipment or pickup.

If you receive an item that is:

  • Different from the item ordered;
  • Missing from your order; or
  • Damaged or materially altered before it was received by you,

please contact Allure Hair Collection as soon as possible after receiving your order.

Customers should inspect their order immediately upon delivery or pickup and before using, installing, washing, cutting, coloring, bleaching, or otherwise altering any product.

If an issue is reported after the applicable inspection period, after the product has been used or altered, or without sufficient information to verify the issue, Allure Hair Collection may be unable to provide a replacement, refund, or other resolution.


Product Inspection Requirements

Customers are expected to inspect their products before installation or use.

For hair products, customers should inspect the hair, lace, construction, length, texture, quantity, and overall condition immediately after receiving the order.

Do not install, cut, bleach, color, wash, glue, sew, alter, or otherwise manipulate a product if you believe you received the wrong or damaged item.

Once a product has been altered or used, Allure Hair Collection may be unable to determine whether the reported issue existed before the product was received.


Refund Eligibility

Refunds are considered only when Allure Hair Collection determines that the customer received an incorrect, missing, or qualifying damaged item.

A refund is not automatically guaranteed simply because an issue is reported.

Customers may be required to provide photographs, videos, order information, packaging information, or other documentation necessary for Allure Hair Collection to evaluate the claim.

If a refund is approved, the refund will be processed using the applicable original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

 

Customer Preference and Product Expectations

Differences in personal preference, styling results, installation results, color perception, screen/display settings, or personal expectations do not automatically qualify an order for a refund or exchange.

Customers are responsible for reviewing available product information before purchasing and selecting products appropriate for their individual needs.

Allure Hair Collection is not responsible for dissatisfaction resulting from a customer’s personal preference when the correct product was supplied as ordered.


Unauthorized Returns

Customers should not send products back without receiving authorization from Allure Hair Collection.

Unauthorized returns may be refused, returned to the customer at the customer’s expense, or otherwise handled at the discretion of Allure Hair Collection.


Policy Acknowledgment

By placing an order with Allure Hair Collection, the customer acknowledges that they have reviewed and agreed to this Return & Refund Policy and understand that most products are final sale.

Allure Hair Collection reserves the right to review individual situations and determine whether a customer qualifies for a remedy under this policy.