Shipping policy

Effective Date: August 13, 2026

Thank you for shopping with Allure Hair Collection. Please carefully review the following shipping and local pickup terms before placing your order.

By completing a purchase, you acknowledge and agree to the processing, shipping, delivery, and pickup terms outlined below.

Order Processing

Orders require processing time before they are shipped or made available for local pickup.

Processing times may vary based on:

  • Product availability
  • Order volume
  • Customization
  • Preorders
  • Sales or promotions
  • Holidays
  • Inventory availability
  • Other circumstances affecting order fulfillment

Customers are encouraged to place orders at least two weeks before an event, appointment, birthday, vacation, or other important occasion to allow sufficient time for processing, shipping, and possible carrier delays.

Processing time and shipping time are separate. The shipping carrier’s transit time begins after an order has been processed and shipped.

Shipping Information

Once an order has shipped, customers will receive tracking information when available.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Allure Hair Collection is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Missing apartment, unit, or suite numbers
  • Incorrect ZIP codes
  • Customer-entered shipping errors
  • Carrier delays
  • USPS or other carrier issues
  • Weather
  • Holidays
  • Natural disasters
  • Carrier operating conditions
  • Package delays after acceptance by the carrier
  • Other circumstances outside of Allure Hair Collection’s reasonable control

Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address.

Carrier Delays

Once a package has been accepted by the shipping carrier, delivery is generally outside of Allure Hair Collection’s direct control.

Carrier delays do not automatically qualify a customer for a refund.

Customers should use the tracking information provided and contact the applicable carrier directly regarding delays, delivery attempts, or other carrier-related issues.

Lost, Stolen, or Marked-Delivered Packages

Once tracking information indicates that a package has been delivered, Allure Hair Collection is not responsible for packages that are subsequently lost, stolen, misplaced, or otherwise unavailable to the customer.

Customers should first check:

  • Their mailbox or designated delivery location;
  • Their front door or property;
  • With household members;
  • With neighbors;
  • With the applicable shipping carrier.

If a package is marked delivered but cannot be located, the customer should contact the shipping carrier and file a claim when appropriate.

Local Pickup

Customers selecting local pickup will receive pickup instructions after their order has been processed and is ready.

Customers should not arrive for pickup until they have received confirmation that their order is ready.

Pickup locations and instructions may be provided privately for safety, privacy, and business-operational reasons and may vary depending on the order.

Customers are responsible for arriving during their agreed pickup time.

If a customer cannot make their scheduled pickup time, they should contact Allure Hair Collection as soon as possible.

Pickup Verification

Customers may be required to provide order confirmation, identification, or other reasonable verification before an order is released.

Orders may be released only to the customer or to another individual who has been properly authorized by the customer.

Allure Hair Collection reserves the right to request reasonable verification before releasing an order.

Unclaimed Pickup Orders

Customers are responsible for retrieving their orders within the designated pickup period.

Orders that remain unclaimed may be subject to additional storage fees, rescheduling requirements, or other consequences depending on the circumstances.

Failure to retrieve an order does not automatically create a right to a refund.

Delivery and Pickup Responsibility

Allure Hair Collection will make reasonable efforts to process and fulfill orders accurately. However, circumstances outside of the business’s control may affect processing, shipping, or pickup.

By placing an order, customers acknowledge that they have reviewed and accepted these shipping and pickup terms.